Terms & Conditions Policy

DIGIBOARD SERVICES AGREEMENT

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE SERVICES OR WEBSITE.The SuiteCRM website (hereinafter “Website”) is owned by, and the hosting and support services referenced on the Website are provided by, Digiboard.

1. Acceptance of Agreement

By requesting and/or using the Services, you accept and agree to the terms of this Software Hosting and Services Agreement (“Agreement”). This Agreement constitutes a legal contract between you and Digiboard and spells out the terms and conditions to which you must adhere. If you do not agree to any of these terms, then do not use the Services.

2. Services

For purposes of this Agreement, “Services” refers to the services provided by Digiboard that you have requested be supplied by Digiboard. Such Services include any and all services referenced and available on the Website, including, but not limited to, technical support, installation support, data import support, and developer services, as well as hosting services, in connection with Digiboard’s Customer Relationship Management (CRM) application.

You agree not to use the Services for any unlawful, fraudulent, or abusive purpose.Digiboard has the right to interrupt, suspend, or terminate Services if it suspects that you are engaging in unlawful, fraudulent, or abusive activity.

3. Availability of Services

Digiboard will use commercially reasonable efforts to keep its Services operational.However, there will be periods of downtime for maintenance, upgrades, and other unexpected reasons. We will attempt to provide at least 24 hours of notice for scheduled maintenance or downtime, but some downtime may be unscheduled and beyond our control. Notwithstanding the foregoing, DIGIBOARD MAKES NO GUARANTEE AS TO UPTIME OR AVAILABILITY ITS SERVICES.

Digiboard provides support Services to numerous customers. Digiboard makes no guarantees or warranties of response times or resolutions. Digiboard will respond to all requests for support on a best-effort basis.

4. Payment

You agree to the fees for the Services as set forth on the Website. All payments shall be made in UK Pounds (Sterling). All fees for the Services shall be paid in advance upon ordering the Services. In the event you fail to pay or a payment is disputed or reversed, Digiboard may discontinue the Services and/or terminate this Agreement. All sales are final and Digiboard will not offer any partial or full refunds.

5. Ownership of Data, Data Integrity, and Backups

All data created or stored by you within Digiboard’s application or on Digiboard’s servers is your property. Digiboard makes no claim of ownership of such data. The SuiteCRM application as it applies to your data is your property. Digiboard makes no claim of ownership of such application.For as long as your account is in credit you may take copies of your application and data. If your account is in arrears, Digiboard reserves the right to restrict access to the ability to copy the data and application until the arrears are cleared.

Digiboard employs techniques to ensure the integrity of the data on its servers. Routine backups are performed for emergency recovery purposes only. Digiboard does not guarantee to restore the data upon your request. Digiboard shall not be responsible for lost data. Digiboard recommends that you maintain a local copy of all data uploaded or stored on Digiboard’s servers.

6. Intellectual Property

All rights are governed an open source license. THIS SOFTWARE IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND,EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7. Limitation of Liability

Neither digiboard nor any other party involved in creating or delivering the services shall be liable for any direct, indirect, incidental, special, punitive, consequential, or exemplary damages arising out of or in connection with any use of, or inability to use, the services or website.The foregoing limitation applies regardless of the nature of the cause of action (whether breach of contract or tort, including negligence) and even if digiboard has previously been advised of, or reasonably could have foreseen, the possibility of such damage or loss. the foregoing limitation applies to all damages arising out of or in connection with any use of, or inability to use, the services or website, including but not limited to: (i) errors, mistakes, or inaccuracies; (ii) personal injury or property damage; (iii) any unauthorized access to or use of our servers, including any personal or financial information stored therein; and/or (iv) any bugs, viruses, trojan horses, or the like.to the extent that any jurisdiction does not allow the exclusion or limitation of incidental or consequential damages, the above limitation shall apply to the extent permissible under applicable law. digiboard’s aggregate liability to you in any circumstance is limited to the amount actually paid by you to digiboard for the services.

8. Data Retention

Digiboard will not retain customer data after an account is terminated. All customer data will be deleted from the servers when the account is terminated and from any back-ups at the next scheduled rotation. It is your responsibility to obtain and back-up your data prior to termination.

9. Amendment of Agreement

Digiboard reserves the right to amend this Agreement at any time and without notice, and it is your responsibility to review this Agreement for any changes. You have no right to amend or alter this Agreement. Your use of the Services following any amendment of this Agreement by Digiboard will signify your assent to and acceptance of its revised terms. If you do not agree to any changes made to this Agreement, then do not use the Services.

10. Complete Agreement

This Agreement constitutes the complete and final expression of the entire and only understanding between you and Digiboard regarding the subject matter of this Agreement and supersedes any prior written or oral representations