Payment & Policy
Refund Policy
Complete transparency regarding our billing, digital service delivery, and refund guidelines.
Non-Refundable Services
Last Updated: December 04, 2025
Thank you for choosing DigiBoard. We strive to provide the best digital tools and management platforms. To ensure clarity and fairness, this policy explains our payment terms and refund process.
01. Strict No-Refund Policy
All payments made to DigiBoard are non-refundable under any circumstances once the transaction is successfully completed and confirmed.
This includes, but is not limited to: one-time platform purchases, monthly/annual subscription plans, initial setup fees, custom integration charges, and additional service add-ons.
02. Why We Maintain This Policy
Because DigiBoard offers instant digital services, we maintain a strict non-refundable model for the following reasons:
Instant Provisioning
Digital licenses and server access are allocated immediately upon payment confirmation.
Immediate Overhead
Resource allocation, cloud storage, and onboarding procedures begin automatically.
Fixed Operational Costs
We maintain high-standard cloud security and infrastructure with fixed running costs.
Upfront Transparency
All product specs, features, and pricing are fully demonstrated before purchase via our live demo.
03. Exceptional Case Review
Refunds may be considered ONLY in the following very rare situations, at the sole discretion of DigiBoard management:
- Duplicate Payment: If you were accidentally charged twice for the exact same order or transaction.
- Critical Non-Delivery: Severe technical errors on our end preventing account creation or service access (reported within 24 hours).
Note: In approved exception cases, standard payment gateway transaction fees and processing costs will be deducted prior to refund issuance.
04. Request Timeline & Procedure
If you believe your payment qualifies under our rare exceptions, you must contact our billing department within 24 hours of the transaction.
24h
Strict 24-Hour Reporting Window
Please include your Transaction ID, Registered Phone Number, and Proof of Payment when reaching out.
Have Billing Questions?
Reach out to our billing and finance support team for payment help.
Important: This Refund Policy forms an integral part of our Terms & Conditions, Cancellation Policy, and Privacy Policy. By initiating a transaction with DigiBoard, you agree to all associated legal policies.